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It’s Back — Sort of

My laptop returned home from the Gateway fix-it folks. The hard drive is fine. Now the wifi won’t work.

The laptop was returned to me with a note that claimed all systems had been checked and were in good working order. I find that highly suspect since my wifi has no drivers. How the hell could they have possibly checked it?

You’ll be happy to know that their automated system — the one you have to go through before you actually get a live person — assured me that the problem was wholly fixable. All I have to do is log on to the internet and download the drivers. Hello?!

Finally, I got a real-live person on the phone — several of them. They all exhibited less personality and compassion then the automated system. I spent almost $700.00 on a laptop that crashed, destroying all my files within just a few weeks of it’s purchase. The laptop was repaired and returned promptly — sans my wifi drivers. A phone call to that effect left me speaking to no less then 4 people over 7 hours. None of them were kind, considerate or compassionate. All of them were condescending and spoke to me as if I were short on intelligence. Why shouldn’t they? I obviously am short on intelligence. I bought a computer from them, didn’t I?

I would strongly advice you not do the same. I am still borrowing computers to check my email and post.

Quilly is the pseudonym of Charlene L. Amsden, who lives on The Big Island in Hawaii. When she is not hanging out with Amoeba, she is likely teaching or sewing. Or she could be cooking, taking photographs, or even writing. But if she's not doing any of that, she's probably on Facebook or tinkering with her blog.

12 Comments

  1. Borrow a computer that allows you to burn CDs. Copy the drivers onto the CD, and then install them. Curse the company and don’t purchase anything else from them.

    I had my own stupid computer company problem today. I’ll blog about it later. I swear, customer service shouldn’t be allowed to create policies OR talk to normal people. They should be kept in locked cages like the dangerous (yet stupid) animals they are.

  2. Ditto what Brig said! My sister learned from experience that Gateway is um…. less than desirable. I learned from her. Hey! I’m not stupid! I might make mistakes – but they are my OWN mistakes! Honestly, I keep away from Dell too — but only because LIKE Gateway, if anyone ELSE works on their stuff all warranties are null and void. I happen to have a very GOOD and reliable “computer guy” in my town, and I like HIM to work on my stuff. So I want something that comes with no strings attached. I am sorry alllllllll of this has happened to you Quilly.

  3. Quilly, that’s more than a pain in the butt. It adds insult to injury when you, a) have to converse with a computer b) about mistakes the company made. But, thanks for naming names. That will eventually hit their bottom line, if we tell our friends. Good luck in the next round………Judy

  4. Quillly

    Sorry to hear you are still having your problems with your laptop, is there any way to put a stop payment on what you paid the Chumps at Gateway.

    It is too bad that the Customer Service folks were rude to you and not very helpful. Some poeple should not be in these jobs, they must be awful to live with.

    Take care

  5. I’m sorry you had such a crappy experience with Gateway. My family used to always get Gateways (I have a Dell now, that I hate) and we’ve always had good experiences with the tech people.

    Of course it’s been a few years since I’ve called them, perhaps they’re service has gone southward since then.

  7. Oh, Quilly, I wish I could jump on my high horse for you. I love my high horse. I only take him out when something REALLY needs to get done, but he’s terribly effective when put to use. I haven’t ended a conversation with a “customer service officer” while on my high horse without it ending in my favour.

    Maybe I should lend him to you?

  8. Hellooooooo! Hows you been lady? Long time… So having computer troubles are we? Didnt that laptop come with some kinda installation CD?

  10. I had a Gateway and once I started having problems it never got better. I had lots of problems with the drivers coming and going.

    You’ve already gotten some good ideas above.

    If you can plug in somewhere to get on line to find the drivers that’s another option.

  11. All — thanks for your comments and suggestions. I am actually waiting for my sister to deliver some DVD-Rs so I can take care of the driver problem. I’ll let you know when I’m back on my own comp.

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